Episode 12: Using the ServiceNow Knowledge Base Application
23:25
YouTubeServiceNow Community
Episode 12: Using the ServiceNow Knowledge Base Application
This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers. This episode covers: • Tagging and search optimization • Pinning articles • Reports • Multiple-KB function (NEW in UI16 ...
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