GetVocal announced a $26 million Series A on Nov. 18, led by Creandum with Elaia and Speedinvest, bringing total funding to ...

The Waste Connections team needed a platform that could modernize the customer experience. They turned to Webflow.

AI can guide the purchase — but emotion seals the bond. Brands that spark joy and connection earn loyal customers for life.

Google’s newest model brings deeper reasoning, multimodal intelligence and agentic automation—resetting expectations for what ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Leading platforms report significant AI uptake. 8x8 cited a 75% year-over-year increase in contracts for their Intelligent ...

AI-powered results reshape how customers search, evaluate and click. Marketers who adapt early will own the next era of ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

Global brands gain access to integrated customer experience management through expanded strategic alliance announced in New ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

New privacy models, zero-copy activation and AI orchestration are rewriting the rules for how customer intelligence gets ...

Each failure offers lessons for marketing leaders navigating an increasingly complex digital ecosystem where every campaign ...