Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

For CIOs and executives looking to elevate their service desk, hiring people with the right skills is crucial to the overall success of the team and the relationship between IT and other departments.

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now ...

Cohere is a robust platform that provides access to state-of-the-art natural language processing models via a user-friendly API. This platform enables developers to seamlessly integrate a variety of ...

Collaboration and information technology management software firm GoTo Technologies Inc. said today it is launching IT help desk functions within its GoTo Connect unified communications-as-a-service ...

After experiencing more than a 40 percent increase in IT help desk requests in four years, Creighton University in Omaha, NE, has decided to outsource its IT service desk in an effort to centralize ...