Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

Missouri is trying to move artificial intelligence forward through measured execution, says Tim Marczewski, the head of AI ...

True data fluency starts with curiosity and a healthy habit of challenging assumptions. Data-literate leaders don’t stop at ...

Salesforce is the ultimate sales CRM. Marketing folks swear by HubSpot. Is one truly better than the other? ZDNET put them to the test.

Excel succeeded not because it had the most advanced formulas, but because anyone could open it, type in numbers and see ...

Responding to Requests for Proposals (RFPs) is a critical yet time-consuming process for businesses aiming to win contracts ...

Discover the best AI tools for nonprofits to boost fundraising, speed up grants, and strengthen donor engagement on a budget.

Over the next few quarters, we will bring a new wave of AI native products to market that will reshape how companies use data ...

By combining claims, EHR and demographic data, machine learning models can anticipate when a member is likely to experience a lapse in care and trigger a CRM workflow for outreach. A McKinsey analysis ...

News from the week beginning 27th October includes items from Cybage Software, Expereo, Gainsight, Infor, Logicalis, Newgen Software, Planful, Workday ,and Zoho ...