By aligning marketing, sales and CX within a single platform, businesses can transform isolated efforts into a cohesive, high ...

Asia's digital economy has seen remarkable expansion in recent years. Automation, artificial intelligence, and improved ...

While hardly a surprise, Microsoft CRM signals the software giant's entrance into yet another application area where it is bound to compete with more of its own ISV partners. Those companies include ...

The days of a CRM simply capturing customer contact information are far behind us. Now, the best CRM platforms seamlessly integrate across almost every area of business, helping you track customer ...

MapmyIndia Mappls and Zoho have unveiled a new integration that brings indigenous mapping tools into Zoho CRM, giving ...

Whether they are pure e-commerce businesses or brick-and-click combos, CRM is a big deal to many companies. Companies should allow at least one year to see a Return on Investment (ROI) on their ...

70% of CRM projects fail... don’t let yours be next. This free action plan from Zoho gives you the proven steps to choose, implement, and succeed with your next CRM, all without the guesswork.

Customer relationship management - CRM - has been widely prescribed as an antidote for diminishing market share and sluggish growth. What CRM is, though, remains a mystery for most community banks.

Good intentions can take a company only so far; but sometimes they don’t always translate to action. So what happens when a business’s CRM falls flat? A sloppy CRM strategy can mean low sales or worse ...

Our team of writers and researchers review CRM software by rating each product against the key features businesses care about: ease of use; value for money; the ability to scale, plus the depth of ...