HOUSTON--(BUSINESS WIRE)--APQC, the non-profit leader in benchmarking and best practices research, has introduced a business process framework for the consumer electronics industry. This version of ...

The rate of change in today’s enterprise companies demands even best-practice frameworks evolve to keep up with business needs. That is the thinking behind updates to process guidelines within the IT ...

While normally I don’t put my stamp of approval on topics I cover, this week I have to tell readers if you are considering, in the midst of, or maturing your IT service management processes, you ...