"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

The data points toward a hybrid model where quality responsibility becomes increasingly distributed. And automation is ...

AI automation can accelerate construction workflows, reduce rework and improve planning… if implemented gradually. Learn best practices for integrating AI without slowing live projects.

QA Lead Vikram Singh revolutionized banking risk and compliance by implementing Risk-Based Testing, Shift-Left principles, ...

In today's competitive environment, businesses must scale swiftly or risk falling behind. The key to achieving such rapid ...

Some PPC practices no longer fit today’s automated Google Ads environment. Here’s what to phase out – and what to prioritize ...

In an agribusiness setting, Spot is "an extra set of eyes and ears" that can inspect operations and catch potential hazards.

Kong says the latest release, Insomnia 12, is smarter, faster and more accessible for developers building APIs and Model ...

Lingaraj Kothokatta has emerged as a global thought leader in redefining how enterprises assure quality in hybrid OTT and SaaS ecosystems.

This article is authored by Arpita Srivastava, associate professor, XLRI-Xavier School of management, Jamshedpur.

Incredibuild, long known for supercharging software build times, has announced the acquisition of Kypso, a fast-rising AI ...

Traditional AI in GCCs has long been about support — a collection of tools built to assist human decisions. Chatbots answered ...