Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...

8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Because both companies have integrated their AI agent orchestration and governance capabilities, the joint ...

At the Wells Fargo TMT Summit, RingCentral CFO Vaibhav Agarwal laid out clear case for AI-powered receptionists.

Enterprises uploaded about 4 GB of data to generative AI platforms and tools in Q3, states a report from Harmonic Security, a data protection solution provider This number was a little over 1 GB in Q2 ...

Two thirds of all respondents say companies should be required to disclose AI during the hiring process, but 82% of those ...

People cite careless and malicious activity from users and AI as the biggest risks in data loss. Respondents on a Proofpoint ...

Five9 held its annual CX Summit, in Nashville, TN, this week. The 1,500+ customers, prospects, and partners convened to hear ...

This following Q&A with Gowtham Sampath, Assistant Director and Principal Analyst at ISG, provides more detail on what data ...

The main cause of data loss is the end users: 58% of respondents said users were responsible for data loss incidents, while ...

Southeast Financial Credit Union replaced three siloed phone systems with one UC/CCaaS platform and revamped its communications efficacy.