You can ask your customers to give you feedback over the phone, online or in person with written feedback cards. Whichever method you choose, it may be important to keep the feedback confidential. For ...

Matan Armoni didn’t need a prescription to see that visitors to online eyeglass retailer EyeBuyDirect.com were getting fed up and abandoning their shopping carts. Armoni, EyeBuy’s e-commerce director, ...

Middle East's top fashion & lifestyle website takes customer feedback and applies it 16 th June 2013, Dubai UAE: Ever wondered what happened to the online customer feedback form you took the time to ...

To be successful in business, you must be strongly focused on providing a positive and unique customer experience. The only way to know if you are reaching your customer's expectations is to ask.

Technology advancements have facilitated the evolution of online businesses to a greater extent. Moreover, this growth in online spectra has given rise to a variety of aspects in the customer ...

Do you know that 82% of customers read online reviews at least sometimes before purchasing items? You should read them too because customer reviews offer great insight into your target clientele’s ...

Most consumers enjoy giving their 2 cents. However, as a business owner, I find that most customers prefer to put time and effort into writing a review versus providing any other form of feedback.