BOSTON--Microsoft plans to launch a new hosted CRM service next year under its expanding Live brand. Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise customer relationship ...

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.

In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics’ customer relationship management (CRM) and ...

According to a posting on Microsoft's download site, installation of Windows XP SP2 will break the Outlook Sales client of Microsoft CRM 1.2. The fix involves an update to the CRM server and Outlook ...

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft today announced that it has acquired FieldOne ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

The Customer Relationship Management (CRM) market is heating up, with most of the major software vendors touting their own solutions. Most businesses face a similar challenge -- how do you manage the ...

Microsoft CRM Dynamics 365, also known as Microsoft Dynamics CRM, is a customer relationship management software tool made by Microsoft that offers more extensive features than a standard CRM. When ...

Microsoft will release a new version of its Dynamics CRM software with functions that mesh with its forthcoming Vista OS and Office 2007 software, the company said Tuesday. Microsoft also detailed a ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Remember the Outlook Business Contact Manager? That was Microsoft's ...