Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...
Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...
The words, “Do unto others as you would have them do unto you” are of course taken from the Bible, but very similar sentiments are found in other religions, in Humanist teaching and in many ...
Has ITSM’s time arrived? A couple of years before terms such as “Cloud”, “Big Data” and “Bring Your Own Device” (BYOD) occupied the lexicon of IT publications and vendor marketing machines, the ...
Moving business practices to the cloud is a bid to increase the scalability, flexibility, and efficiency of their operations. Using a cloud provider also lowers the cost of running a business. But ...
TORONTO, June 10, 2025 /PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions, has achieved the highest Overall Score in the May 2025 Gartner® Peer Insights™ ...
Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...
On Monday, I presented the argument that IT is facing accelerating challenges that are going to cause a crisis. (See “The Coming Crisis of IT Management”.) The problem is that the informal way that IT ...
What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...
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