Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Is it possible to talk about business transformation and ...

One of the most rewarding aspects of my job is seeing the impact of technology on the end-user – and when the benefactor is a healthcare department, that sense of achievement is always more special.

Microsoft has acquired Parature, a customer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics, its CRM platform, a ...