Samsung Electronics has developed a generative artificial intelligence (AI) service to conveniently and accurately deliver product and service information to its customers. According to industry ...

Users, willing to retain their conversations with Copilot on WhatsApp, must export the chats before Jan. 15, 2026.

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

For their role in conceptualising the UCT Chatbot project and supporting its successful implementation, Dr Riashna Sithaldeen ...

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned to ...

An artificial intelligence (AI) chatbot used by delivery firm DPD swore and heavily criticised the company when prompted to by a customer. The company has since disabled part of its chatbot service, ...

Equal success was found in increasing HIV self-testing (HIVST) uptake when men who have sex with men (MSM) were using either an HIVST chatbot or HIVST online real-time support by humans (HIVST-OIC).

Kolkata: From next week, the Kolkata Municipal Corporation (KMC) will raise its daily quota of applications through a chatbot ...