This document provides an implementation guide for deploying a customer service contact centre solution powered by Amazon Connect and enhanced with Amazon Q's AI capabilities. By following this guide, ...

Verizon announced a deal with Amazon Web Services on Monday to build high-capacity fiber routes connecting AWS data centers, ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Verizon and AWS have signed an agreement to expand their fiber networks, enhancing connectivity and supporting large-scale AI ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Verizon to build high-capacity fiber route connecting AWS data centersNEW YORK, Nov. 03, 2025 (GLOBE NEWSWIRE) -- Verizon ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...

Amazon Web Services had a big outage on Monday, October 20, that affected millions of internet users and services around the ...

Under the Verizon AI Connect deal, Verizon will construct high-capacity, long-haul fiber routes to link AWS data centers, ...

Amazon Web Services, a cloud platform that supports a portion of the internet, experienced a massive outage on Monday.