Digital transformation needs and evolving employee preferences have fundamentally changed the expectations and role of IT departments. We’re in a new era of enterprise IT — one in which once-demonized ...

This paper provides exploratory evidence on the cross-sectional association between process management techniques and two profit measures: return on assets and return on sales. Using a sample of firms ...

Business process management is a very mature technology and methodology and yet it is finding new uses as companies push for digital transformation. BPM, or business process management, is both a ...

There have long been a few fundamental challenges associated with business process management, at least for as long as the two of us have been involved with the field (forty years or so, for better or ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.

Whether you have experienced construction at home, with an office, a manufacturing plant, or other large project, you have most likely seen a problem with the process. It is, unfortunately, normal to ...