Gogo deployed the Oracle Service cloud to build on its position as the leading in-flight connectivity and entertainment provider, and to differentiate itself through a superior customer experience.

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

Ellison, 81, whose net worth is largely derived from his 41% stake in Oracle, saw his fortune rise by about $100 billion to ...

IT buyers like the operational flexibility that the public cloud provides. Capital expenditures go away. OpEx becomes predictable. Resources are available on-demand, with near-endless scalability.

REDWOOD SHORES, CA--(Marketwired - Apr 28, 2016) - Oracle today announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is ...

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

Customer service can be frustrating for consumers, expensive for businesses, and time-consuming for both. But emerging technologies on the cusp of wide adoption—including augmented reality, the ...