The way a business relates to its customers, clientele and patrons is known as customer relations. Also called customer service, some companies hire people specifically to manage how the company ...

Excellent customer relations and good PR go hand in hand. As Chris Batchelor, senior account director at agency Muckle Media explains: “It doesn’t matter what industry you’re in, if your customer ...

While there is no universally accepted theory of how businesses should treat customers, many models include several of the same key principles. Understanding some of the cornerstones of customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

Today’s consumer is looking for more than just a product to buy or service to use. Consumers today also want an improved customer experience, which can only be achieved through better communication ...

Metaverse environments will allow us to talk and interact with brands and with each other, either through our avatars or by directly connecting to video chat portals and voice chat. The truth is no ...

In this six-part series, we interview leaders at Pulte Homes, the first national company to win the National Housing Quality Gold Award. In these conversations we share with you the practices that ...