Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More IBM Consulting, the professional services arm of IBM, today announced the ...