Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

Verizon Communications Inc. and Sprint Corp. are gearing up to offer IP-based hosted call center services that promise to reduce costs and ease contact center management. Both carriers plan by ...

Here’s the deal: You provide the agents, the phones and the PCs. The carrier provides the rest of what you need to make that collection of agents, phones and PCs into a bona fide call center. Call ...

As an added benefit, there’s no need to spend money to train IT administrators on the nuances of the system. “The training for a VoIP system is very similar to the training you receive when you get a ...

In the burgeoning domain of call center services, India has steadfastly emerged as a fulcrum, intertwining its notable workforce proficiencies with forward-thinking technological advances. The nation ...