Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

SEOUL -- Japan's Bellsystem24 Holdings has joined hands with South Korean tech company Hankook, aiming to bolster multilingual call-center services in the two countries and beyond.

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

Verizon Communications Inc. and Sprint Corp. are gearing up to offer IP-based hosted call center services that promise to reduce costs and ease contact center management. Both carriers plan by ...

Here’s the deal: You provide the agents, the phones and the PCs. The carrier provides the rest of what you need to make that collection of agents, phones and PCs into a bona fide call center. Call ...

As an added benefit, there’s no need to spend money to train IT administrators on the nuances of the system. “The training for a VoIP system is very similar to the training you receive when you get a ...

In the burgeoning domain of call center services, India has steadfastly emerged as a fulcrum, intertwining its notable workforce proficiencies with forward-thinking technological advances. The nation ...