Technology companies understand the CRM landscape better than most other businesses. Consequently, they are often on the front lines testing new capabilities and pushing vendors to extend product ...

Playing a key role in the eCommerce vertical, the CRM technology now has become an essential tool for the corporate entities to effectively focus on their business strategy to enhance the sales, ...

On December 9, Morgan Stanley reduced the price target on the company’s stock to $398 from $405 while keeping an “Overweight” ...

Opinions expressed by Entrepreneur contributors are their own. Sales of software solutions are booming, and nowhere is that clearer than in the world of customer relationship management (CRM). Once ...

Since its earliest days, the goal of CRM technology has always been to help companies better address customer needs. Over the decades, companies have spent trillions on software, hardware, and ...

It's fashionable to say that good customer relationship management (CRM) isn't that much to do with technology--that it's more about attitudes to customers and building people-friendly business ...

Forbes contributors publish independent expert analyses and insights. I explore all things Digital Transformation. Voice technology and CRM: coming soon to an office near you. That’s what companies ...

The business world is dynamic, and being a part of it means facing any challenge that arises therein, which commonly includes achieving successful sales processes. In doing this, you might consider ...

One of the most reliable levers for revenue growth sits early in the guest journey – in how a hotel engages people who have ...