In a digital world, customers demand the ability to communicate using the channels they want including websites, mobile device, social media, email, and voice calling. With the growing complexity of ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

This document provides an implementation guide for deploying a customer service contact centre solution powered by Amazon Connect and enhanced with Amazon Q's AI capabilities. By following this guide, ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today announced new additions to its 2026 keynote lineup, featuring senior leaders from ...