8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Because both companies have integrated their AI agent orchestration and governance capabilities, the joint ...

At the Wells Fargo TMT Summit, RingCentral CFO Vaibhav Agarwal laid out clear case for AI-powered receptionists.

People cite careless and malicious activity from users and AI as the biggest risks in data loss. Respondents on a Proofpoint ...

This following Q&A with Gowtham Sampath, Assistant Director and Principal Analyst at ISG, provides more detail on what data ...

The main cause of data loss is the end users: 58% of respondents said users were responsible for data loss incidents, while ...

Five9 held its annual CX Summit, in Nashville, TN, this week. The 1,500+ customers, prospects, and partners convened to hear ...

A recent study from Zapier found that while nearly every enterprise has brought AI onboard, only half report seeing ...

Comms channel and software tool proliferation can damage productivity. Reducing that friction can improve employee and customer experience.

Two thirds of all respondents say companies should be required to disclose AI during the hiring process, but 82% of those ...