Salesforce is stressing trust and security features as it unveils its new AI Cloud, but it's not very different from existing offerings, and analysts feel there could be few takers for the pricey AI ...

Salesforce has been busy. The company closed out 2022 with shares trading at their lowest value since the start of the pandemic, but has since seen a resurgence as tech gained momentum throughout 2023 ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Clara Shih, recently installed as CEO of Salesforce’s Service Cloud business, is relatively new to the contact centre market and field service, but a returning alumna of Salesforce. She founded ...

A new release of Salesforce Service Cloud debuts today, tuned to support new customer expectations for personalized service from anywhere, as the world reopens in the Vaccine Economy. Fronting the ...

CRM's booming Data Cloud business unit is likely to have reignited the company's slowing revenue growth trend.

Salesforce has told employees that it plans to build an NFT cloud service, according to reports from US news outlets. Salesforce is best known for its CRM software, but Co-CEO Marc Benioff – who also ...

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