Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

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SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...