At its annual user conference in Chicago, Siebel Systems Inc. today debuted a fully Web-architectural version of its flagship customer relationship management (CRM) software. Users and analysts said ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

Every business can benefit from a customer relationship management (CRM) system, but the needs of small to mid-sized businesses (SMBs) are often very different from those of enterprises. Not only is ...

Our research found that Zoho CRM is the best CRM for small businesses, offering access to a wide range of advanced features on its low-cost plans, making it an accessible option for teams with a ...

The venerable Act! contact manager has evolved into a full-featured CRM that also includes optional digital marketing features. However, its convoluted UI may prove troublesome to anyone who hasn't ...

Opinions expressed by Entrepreneur contributors are their own. The concept of shopping has changed dramatically over the decades, with one survey revealing that customers now make 51 percent of their ...

Enterprise-software giant Oracle has embedded social-networking functions into its latest CRM offerings, allowing the applications to emulate social-networking sites. At a briefing in the Philippines ...

I have been writing for newspapers, magazines and online publications for over 10 years. My passion is providing, in a way that is easily accessible and digestible to all, the knowledge needed for ...

VietNamNet Bridge – Vietnamese Customer Relationship Management (CRM) software providers have been meeting big difficulties when developing the domestic market. The Vietnamese market remains small, ...