MacTank, a network of Macintosh experts founded in 1999, provides outsourced tech support for Mac-OS software companies. Their business depends on connecting customers with the right expert on demand: ...

New research shows that browser based Tech Support Scams are starting to utilize services normally found in legitimate call center operations. These services, called call optimization services, are ...

Police in India have arrested around 39 people operating shady call centers that defrauded thousands of dollars by seeming to provide tech support. The detainees reportedly posed as tech support staff ...

New Delhi police have arrested 63 suspects in the last two months working and operating 26 call centers that were engaging in tech support scams, posing as tech support staff at Microsoft, Google, ...

Globally, three out of five consumers encountered a tech support scam in the last 12 months, a five-point drop since 2018 Gen Zers and Millennials most likely to continue interactions when targeted ...

Seven strangers from different generations, cultures, jobs and even continents came together with a winning idea for Microsoft’s Global Hackathon when they discovered they’d all had the same ...