This SOP outlines the steps to create a new incident ticket in ServiceNow, ensuring accurate tracking and reporting of issues. Start on the ServiceNow home page. Locate and click on the 'Incidents' ...
The script is created to document the proof of concept of using the REST API to create tickets from events of the OpenNMS. In our test environment, we have generated 4 different events to see if we ...
ServiceNow Inc. and Citrix Systems Inc. said today they’re teaming up to help make life easier for information technology help desk teams. They’ve come up with what they say is a virtual agent ...
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