It seems that everybody is talking about customer focus these days. That's not surprising as customer focus is no longer a buzzword or just a feel-good concept; it's a strategic necessity with a ...

Prioritize customer needs. A customer-centric approach can help you use customer expectations to guide your CX decisions. Create a service strategy framework. Use AI-powered customer support to ...

At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow ...

The May 2015 hack of the Japan Pension Service, in which personal information of 1.25 million enrollees was leaked, has become a major political issue. The incident has been described as a cyberattack ...