Predict Future Performance: As mentioned, how you acted in the past is often the best clue to how you’ll act in the future.

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Master business analyst interviews with key questions and expert insights to showcase your skills and secure your ideal job. Prepare with confidence and succeed.

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...