The simplicity of Really Simple Systems' online CRM solution has yet again been showcased with the implementation of Intelligent Import, as John Paterson, CEO of online CRM, web CRM and small business ...

Enterprises expend considerable effort to understand their customers and provide a superior experience and enhanced services to them, but still, they see an enormous difference between their ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. · 53 percent of respondents said that the administrative burdens of ...

When most business owners think about a CRM system, their minds likely turn to the cloud-based platforms used by mid- to large-scale enterprises with dozens—if not hundreds—of sales reps. Every ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Are you a salesperson, a customer service rep or a marketing ...

The assumptions of a decade ago, where protection was bolted on post-implementation or wedged into existing workflows, are no longer sustainable. Today, CRM security has to be by design, integrated ...

Thanks to the Internet of Things (IoT), modern CRM systems have advanced to the point where companies can now leverage the tremendous amounts of data available not only from their own internal systems ...

Extensive academic research shows that the majority of mergers fail to increase shareholder value, often because the integration of acquired business units takes longer than anyone planned. So the ...

In today's rapidly evolving field service sector, the difference between success and failure often hinges on a simple yet crucial element: the integration of technology. Imagine a scenario where a ...