The simplicity of Really Simple Systems' online CRM solution has yet again been showcased with the implementation of Intelligent Import, as John Paterson, CEO of online CRM, web CRM and small business ...

Enterprises expend considerable effort to understand their customers and provide a superior experience and enhanced services to them, but still, they see an enormous difference between their ...

Security concerns are changing the way companies approach their customer relationship management (CRM) platforms. The assumptions of a decade ago, where protection was bolted on post-implementation or ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. · 53 percent of respondents said that the administrative burdens of ...

"We offer the power of Web services, but totally online--no software, no hardware," says Marc Benioff, president and CEO of Salesforce.com and a former Oracle executive. "When all is said and done, ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Are you a salesperson, a customer service rep or a marketing ...

The assumptions of a decade ago, where protection was bolted on post-implementation or wedged into existing workflows, are no longer sustainable. Today, CRM security has to be by design, integrated ...

Two sets of entrepreneurs almost simultaneously launched systems this month that provide free customer relationship management tools for travel agencies in tandem with systems to assist suppliers in ...

More often than not, when firms first embark on implementing CRM, their primary motivation is to be able to have centralized mailing lists so they can send their clients and prospects newsletters, ...

In today's rapidly evolving field service sector, the difference between success and failure often hinges on a simple yet crucial element: the integration of technology. Imagine a scenario where a ...