Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...

Key Performance Indicators (KPI’s) are one of the most over-used and little understood terms in business development and management. They are too often taken to mean any metric or data used to measure ...

Organizations use key performance indicators (KPIs) to measure their performance and progress toward specific goals. In software engineering, KPIs can measure the performance and productivity of ...

If you’re not tracking project health in all key areas, your projects are prone to fall prey to these types of issues and fail. Approximately 54% of all organizations working on projects fail to ...

Founder and Managing Principal of DBP Institute. I consult companies on how to transform technology and data into a valuable business asset. Delivering successful data analytics solutions that have a ...

Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

Key performance indicators are an important element of operational safety performance measurement, assessment and continuous improvement. A hierarchy of performance indicators collectively provides a ...

KPIs guide company strategies and reveal needed improvements. Investors use KPIs to evaluate company performance and future potential. Various KPI types include financial, customer experience, and ...