Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

PUNE, Nov. 06, 2022 (GLOBE NEWSWIRE) -- "Cloud It Service Management (ITSM) Market" | No. of pages : 130| research report focus on overall information that can help to take decisions on current market ...

We all know that nearly everything and everyone utilizes technology today, more than ever. This includes most communications and customer interfaces, either through social media, websites, or even ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

The CFO of every company has a dream: that the financials they work with are accurate and current, because their finance managers are using the best possible tools in the best possible way. But why is ...

Has ITSM’s time arrived? A couple of years before terms such as “Cloud”, “Big Data” and “Bring Your Own Device” (BYOD) occupied the lexicon of IT publications and vendor marketing machines, the ...

The words, “Do unto others as you would have them do unto you” are of course taken from the Bible, but very similar sentiments are found in other religions, in Humanist teaching and in many ...

On Monday, I presented the argument that IT is facing accelerating challenges that are going to cause a crisis. (See “The Coming Crisis of IT Management”.) The problem is that the informal way that IT ...