What is the culture of cybersecurity, anyway? When most people hear the phrase “Cybersecurity is a Culture,” their minds jump immediately to cybersecurity awareness training videos that help employees ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

For CIOs and executives looking to elevate their service desk, hiring people with the right skills is crucial to the overall success of the team and the relationship between IT and other departments.

After experiencing more than a 40 percent increase in IT help desk requests in four years, Creighton University in Omaha, NE, has decided to outsource its IT service desk in an effort to centralize ...

Today, retail shoppers expect consistency in how they interact with their favorite brands -- no matter what channel they use. Shoppers also can see what inventory is available, while enjoying the ...