Microsoft's Copilot Vision AI can analyze, summarize, and answer questions about what’s on my screen. Thanks to Copilot’s vision and audio capabilities, I can then engage in a voice conversation with ...

Armen Kirakosian remembers the frustrations of his first job as a call centre agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

OTTAWA — The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, ...