Developing a business-to-business customer community can convert customer relationships and help businesses progress faster.

Readymode®, a leading outbound customer engagement platform for sales teams and contact centers, is proud to announce the integration of Agentforce, an innovative Salesforce product. Agentforce is an ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything ...

According to Glassdoor, customer service representatives makes more than 21K per year. If you take that cost and multiply it by a full-time team, you are going to find yourself spending a pretty penny ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Would your customer support mix be improved if you offered ...

Customer support in an EDA company goes through three phases, each of which actually provides poorer support than the previous phase (as seen by the long-term customer who has been there since the ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...