Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything ...

PC maker HP said it will cut 4,000 to 6,000 employees through fiscal 2028, joining a wave of tech companies accelerating adoption of AI tools.

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

Developing a business-to-business customer community can convert customer relationships and help businesses progress faster.

According to Glassdoor, customer service representatives makes more than 21K per year. If you take that cost and multiply it by a full-time team, you are going to find yourself spending a pretty penny ...

Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

A common parlance on spending wisely is to never skimp on that which separates you from the ground—be it shoes, tires, or bedding, you should invest for long-term value. A startup addendum: never ...