Amazon Q updates in Connect AWS said that it has updated Amazon Q in Connect with the ability to help enterprises create “automated and dynamic” self-service experiences.

Amazon Connect includes an integration with Amazon Lex, a tool for creating AI assistants. Companies can now enhance those assistants using another AWS machine learning service called Amazon Q.

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...