CRM tools can be used in business areas like marketing, sales, digital commerce, and customer service. In my last column, I introduced the importance of digital enablers and the role they play towards ...

A comprehensive Customer Relationship Management (CRM) system that integrates with Stripe (payment gateway), Mailchimp (email marketing), and Facebook (social media ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the best CRM for your small business based on our ...

This CRM system provides functionality for managing customer relationships, admin users, and various business operations with a multi-level user authentication system.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. CRM, of course, stands for customer relationship management, and that is exactly where its ...

Your customer needs have been changing. Is your CRM system keeping pace? If you deployed your system 10 years ago, chances are that it's probably not. In the past, CRM served a simple purpose inside ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. This article is more than 3 years old. Customer service software ...

CRM integrations demand time and money. In return, the technology promises to give even more time and money back to the company, with a better customer experience to boot. But what happens when ...

As part of the design of Sales Mastery’s 2022 Sales Performance Scorecard (SPS) survey, we solicited input from our external advisers about which kinds of data to gather for this year. As this is the ...