Speakers at the forum unanimously agreed that the explosion of AI and big data is reshaping Vietnam's e-commerce market.

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

In this interview with ETCIO, Kanav Arora, SVP of Engineering, Urban Company, discusses how a modern, cloud-native approach ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Then in 2014 someone else constructed a Faraday Café in Vancouver as an art project. No idea is really all that original, it seems. We are, I fear, too far gone into some online and Big Data ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its employee and customer experience. Even as it designs 3D generative AI models for ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...