Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

This document provides an implementation guide for deploying a customer service contact centre solution powered by Amazon Connect and enhanced with Amazon Q's AI capabilities. By following this guide, ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

The agreement gives OpenAI access to AWS’s computing infrastructure, which includes Nvidia GPUs and scalable capacity ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...

Verizon to build high-capacity fiber route connecting AWS data centersNEW YORK, Nov. 03, 2025 (GLOBE NEWSWIRE) -- Verizon ...

Partners with AWS to build fiber network connecting data centers for AI applications, expanding existing collaboration as AI ...

Verizon announced a deal with Amazon Web Services on Monday to build high-capacity fiber routes connecting AWS data centers, ...

Under the Verizon AI Connect deal, Verizon will construct high-capacity, long-haul fiber routes to link AWS data centers, providing the high performance, low-latency network infrastructure needed for ...

Amazon Web Services, a cloud platform that supports a portion of the internet, experienced a massive outage on Monday.