Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Customers migrating from an existing on premises platform or CCaaS solution may need to transfer calls from that legacy platform to Amazon Connect while maintaining context. Maintaining context when ...

This document provides an implementation guide for deploying a customer service contact centre solution powered by Amazon Connect and enhanced with Amazon Q's AI capabilities. By following this guide, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data ...

Amazon Web Services, a cloud platform that supports a portion of the internet, experienced a massive outage on Monday.

Amazon.com cloud service returned to normal operations on Monday afternoon, the company said, after an internet outage that ...